Cancellation policy

Last updated: 10 August 2026

Clear cancellation rules help both travellers and vehicle owners plan with confidence. Refunds are issued to the original payment method via PayHere where applicable.

Free cancellation window

You may cancel a confirmed booking at least 48 hours before the scheduled start time for a full refund of the prepaid trip amount (excluding non-refundable fees if any were disclosed at checkout).

Late cancellation

Cancellations within 48 hours of start may receive a partial refund or none, depending on whether the owner has already assigned a driver, prepared the vehicle, or incurred non-recoverable costs. Pending bookings that were never confirmed are cancelled without charge.

Owner or platform cancellations

If an owner or VehiGo cancels a confirmed booking for reasons outside your control, you receive a full refund of amounts paid for that trip.

No-shows & deposits

Failure to collect the vehicle or meet the driver at the agreed time without notice may forfeit the trip payment. Self-drive security deposits are released after a successful return inspection, typically within a few business days subject to bank processing.

How to cancel

Cancel from your Profile bookings list when available, or contact support with your booking ID. We recommend WhatsApp or phone for same-day changes.