Frequently asked questions
Answers for tourists and Sri Lankan travellers using VehiGo self-drive rentals and with-driver hiring.
Can foreign visitors drive a self-drive rental in Sri Lanka?
Yes. You need a valid national driving licence from your home country and an International Driving Permit (IDP). Sri Lankan law requires the IDP to be validated by the Automobile Association of Ceylon (AA Ceylon) or the Department of Motor Traffic before you drive. Bring your passport and original licence to the validation appointment.
Do I need a licence for a vehicle with driver?
No. Hiring trips include a professional driver. You do not need a Sri Lankan licence or IDP for with-driver bookings.
Do hired drivers speak English?
Most professional drivers on VehiGo speak conversational English suitable for airport transfers and sightseeing. Add language preferences in your booking notes when you confirm a hiring trip.
What about insurance and security deposits?
Self-drive vehicles list a refundable security deposit on the vehicle page. Standard third-party cover applies; excess, damage, and optional extras are shown before payment. Hiring rates typically include driver, fuel policy as stated by the owner, and vehicle insurance under the owner’s policy.
How do airport pickups work?
Search With Driver, set location to Negombo Airport (Bandaranaike / CMB), and choose your dates. After confirmation the owner assigns a driver who can meet you in arrivals. Share your flight number in the booking notes for smoother coordination.
What currency will I be charged?
All payments are processed in Sri Lankan Rupees (LKR) via PayHere. The currency switcher on the site shows approximate USD, EUR, or GBP for planning only — the charged amount is always LKR.
How do cancellations work?
See our Cancellation Policy for free-cancellation windows and refund timing. As a rule, cancelling early enough before pickup preserves a full or partial refund depending on the booking status and payment capture.
How can I contact support?
Call +94 11 234 5678, message us on WhatsApp, or use the Contact page. Local users can also reach us during business hours for booking changes and owner support.
Still need help? Contact us or WhatsApp.